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February Resource Blog

By Prasoon Raghuwanshi | Wed Feb 05 2020
This month’s resource blog takes a look at a wide range of topics from the past month, including how to value a company, unblocking your company's growth and collecting feedback.
  • How to Value a Company by Analyzing Its Customers: The true purpose of a business, Peter Drucker said, is to create and keep customers. This article shows that loyalty leaders—companies at the top of their industries in Net Promoter Scores or customer satisfaction rankings for three or more years—grow revenues roughly 2.5 times as fast as their industry peers and deliver two to five times the shareholder returns over the next 10 years. The author discusses a framework to evaluate customers as a method to value a company. (Harvard Business Review)
  • Table Stakes: Unblock Your Business: If a small business stays small, there are two dominant causes. Either the business model or the leadership team, or both, are holding it back. The playbook in this article provides a checklist to help you build your business and increase its value. (Permanent Equity)
  • I Hate Every Meeting Except This One: In this article, the author highlights the importance of “Voice of the Customer” meetings to solicit feedback from all of the company’s customer-facing departments and deliver it directly to product managers to create a strong product or service. (Venture Beat)
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